Ensure your long-term success using AlarmTraq

To get the most benefit out of AlarmTraq, sign up for a support plan and receive personalized, friendly service from the team that built AlarmTraq.

AlarmTraq support plans are purchased in one year increments at 10-20% of the cost of the current licensed product. For example, if you have a 100 Product ID license, a one year support contract is $1185.00.

Our support philosophy is simple, customers need direct access to well-trained support engineers to solve problems. That is why when customers call Reilly Telecom for support they always reach a well-trained, technically proficient support engineer. Service requests made via voice mail, email, or fax are typically followed up within 2 hours with a maximum response time of one business day.

Service requests that are opened via the telephone, receive the highest priority. Reilly Telecom highly recommends customers call the Technical Services Team when a problem requires immediate assistance.

Support Plans include:

• All versions of AlarmTraq, including major releases and patches 
• Unlimited telephone support
• Email questions answered within one business day
• 24x7 access to the Support Site for free upgrades and documentation 
• 25% discount on Reilly Telecom Consulting services
• Access to the online knowledge base

Our telephone support:

• Call 1-800-394-2173 toll-free from North America
• International calls: +1 (203) 234-9115  
• Available during Reilly Telecom office hours, 8am - 6pm EST

If you wish to resume a support contract after it has lapsed, you may do so by paying for the period from the time it has lapsed.