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The Tigerpaw Business Suite contains a stored procedure named tsp_CreateServiceOrder. This procedure creates a service order with the same data populated as if the user had clicked the ‘New’ button on the service order view.
As long as the account number field in the "Customer Profiles" form matches a valid TigerPaw account number, the system will automatically enter a new Service Order when an alarm is received from the Definity or Audix system. Alarms are received by AlarmTraq and entered into the tblServiceOrders table of the Tigerpaw database using:
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Status = Enter a valid SO status condition (default = “Open”)
TakenBy = Enter a number that represents a valid “TakenBy” (default = 1)
TechAssigned = Enter a number that represents a valid “TexhAssigned” (default = 1)
Type = Enter a valid SO Type (default = “Phone Support”)
Major Alarm = Enter a valid priority to assign to this alarm (default = High)
Minor Alarm = Enter a valid priority to assign to this alarm (default = Medium)
Warning = Enter a valid priority to assign to this alarm (default = Low)