Support
Support Site 
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Request technical support
Support Policy
Support Plans
Software
License Agreement
Technical Support representatives are available from 8
a.m. to 6 p.m. Eastern Standard Time, Monday through
Friday (except holidays). Faxes, e-mails and calls which
are not taken "live" usually receive a response within
one business day, although occasionally extraordinary
conditions may necessitate a longer response time. For
more information please read our
Support Policy
You must register the software or participate in a
current
support plan
to receive support of any
kind. We must have valid customer information on file,
especially an e-mail address prior to providing support.
If calling, please have AlarmTraq up and running before
you call us.
You can renew your
support plan
annually to keep on getting the best support and the
latest updates, year after year. By investing in a
support plan, you
invest in your future and ensure that you can take
advantage of the latest technologies and support the
latest standards.
The world of information systems and alarm monitoring
solutions is changing rapidly, with new platforms and
new standards that require new tools. Reilly Telecom
publishes updates to the current released version on an
as-needed basis. These updates contain application fixes
and enhancements. Upgrades, different from an update,
include major modifications to the software, database
structure, documentation and reports. Upgrades are
generally released within a 12-24 month period.
A
support plan
ensures continued first-class technical support and
training by phone, fax, or e-mail, and covers any
updates or upgrades released during the plan period.
Support for certain issues
pertaining to third-party software and other factors
beyond AlarmTraq's control may be limited.
If you are interested in a
support plan,
please contact your AlarmTraq Account Manager at
800.394.2173
or
support@reillytele.com.