Creating a more Effective NOC
Your
network operations center (NOC) is a place from which
administrators supervise, monitor and maintain
the telephone systems you support.
Your AlarmTraq Web-Portal displays the
current alarms so you can act quickly to any problem and
keep your clients informed.
Access to real-time
alarms for the telephone systems you monitor is crucial
to delivering the best customer service.
And now you have the data to back it
up. AlarmTraq has the tools you need to monitor the
health, history and configuration of all the telephone
systems you support:
·
Web Interface (NOC
View)
· Alarm Descriptions sent
by email and via the web.
·
Maintenance Object
database with over 700 common
Avaya alarms.
·
SendCommands allows you
to send commands via the web.
·
Auto-Configuration
Reports make keeping a systems
inventory easy.
·
Tenant
Service to allow
multiple service-providers access to
alarms.
·
Customer Groups to
combine several sites into a single
page.
·
AlarmTraq Desktop to
view real-time alarm history on your
desktop.
·
Dispatcher Module take
a look at the new
Dispatcher Module.
There will, however,
invariably be incidents that surpass the local
capabilities of any given site, and this is where a
sophisticated network operations centre (NOC) is
crucial. With a communications connection to all
transmission sites, the NOC constantly monitors the
status of all services in the network, responding to any
that raises an alarm.
Ideally, AlarmTraq
remotely handles most faults, with minimal, if any,
disruption to the service in question. For example,
around 80% of alarms can be easily rectified by the
automatic intelligent testing performed by AlarmTraq.
This provides prompt restoration of service, while
avoiding dispatching of a field-maintenance
technician.